How to troubleshoot logon problems! Version 1.1

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Casey242
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How to troubleshoot logon problems! Version 1.1

Post by Casey242 » Fri Dec 12, 2003 3:30 pm

How to troubleshoot logon problems! Version 1.1

Here is the break down of what to check with detailed information following.

Can’t log in at all
Check the following:
Verify you are using the correct username. (1)
Verify you are using the correct password. (2)
Delete the G503 cookies (3)
Delete all Cookies *** (4)
Contact system admin

Can log in but have to log in each time.
Check the following:
Verify you have check the box “Log me on automatically each visit” (5)
Verify Cookies are enabled in your web browser. (6)
Delete the G503 cookies (3)
Delete all Cookies *** (4)
Contact system admin


(1) User name: It is case sensitive. So if your user name is John Doe then john doe won’t cut it. If you just don’t remember how you typed in your user name then go to http://www.g503.com/forums/memberlist.php select the option to sort by username and go though the list till you find yours. If it’s John Doe! Then that’s how you have to type it with the capital J the space capital D and the explanation mark.



(2) Password: If you think you know your password then open up word or note pad and type it in there. Does it show up like you think it should? If so then give it one last try and if it fails click on the little I forgot my password link below the log in button. It will ask for your user name and email address. If you put in the incorrect email address you will get a message that says “The e-mail address you supplied does not match the one listed for that username.” If you can’t get past here it’s time to email an admin for the site to get some help. If you put in the correct user name and email then you will get a message “A new password has been created; please check your e-mail for details on how to activate it.” Check your email, click on the link and you will get “Your account has been re-activated. To log in, please use the password supplied in the e-mail you received.” Go back to the log in screen and log in with the password given in the email.



(3) How to delete just the G503 cookies:

If you're using Internet Explorer 6.0
At the top of your browser on your Task Bar:
1. Click Tools
2. Click Internet Options
3. On the General tab click on Settings
4. Click on View Files.
5. Sort by Name and look though the list deleting all g503 objects.
6. Sort by Internet address and do the same.

If you're using Netscape Communicator 7.0
At the top of your browser on your Task Bar:
1. Click Edit
2. Click Preferences
3. Click on Privacy and Security
4. Select cookies
5. Click on Manage stored cookies
6. Sort by Site and delete the g503 cookies



(4) How to delete all cookies:

*** Please note that while deleting cookies will not harm your system it can cause you headaches! By deleting all cookies you will be affecting other sites that you may have saved passwords for, make sure you know them before deleting.***
That being said, why do I ask you do this step… It may be corruption with the folder or another item that is affecting the data being passed down from the server.

If you're using Internet Explorer 6.0
At the top of your browser on your Task Bar:
1. Click Tools
2. Click Internet Options
3. On the General tab click on Settings
4. Click on Delete Cookies



If you're using Netscape Communicator 7.0
At the top of your browser on your Task Bar:
1. Click Edit
2. Click Preferences
3. Click on Privacy and Security
4. Select cookies
5. Click on Manage stored cookies
6. Click on delete all Cookies

(5) Log me on automatically each visit:

Do you really need me to go over this? Just log in again and make sure that there is a little black check in the box.


(6) Verify Cookies are enabled in your web browser:

If you're using Internet Explorer 6.0
At the top of your browser on your Task Bar:
1. Choose Tools
2. Then Internet Options
3. Click the Privacy tab
4. The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.0
At the top of your browser on your Task Bar:
1. Choose Tools
2. Then Internet Options
3. Click the Security tab
4. Click Internet, then Custom Level Scroll down to Cookies and choose Enable.

If you're using Netscape Communicator 6.0 or 7.1
At the top of your browser on your Task Bar:
1. Click Edit
2. Then Preferences
3. Click on Privacy and Security
4. Then Cookies Select Enable.


Hope this helps some.
Casey

Credit where credit is due...
Thanks Bob N for the data on enabling cookies in the different browser versions.

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